Store policy

Return Policy

Return Window

We accept return requests within 14 days of delivery for eligible items. To start a return, email hello@sonnetofclay.com with your order number and reason for return.

Condition Requirements

Returned items must be unused, undamaged, and returned in their original packaging when possible. Because ceramics are fragile, we may be unable to accept returns that are damaged due to insufficient return packaging.

Non-Returnable Items

• Final sale items
• Gift cards
• Custom, personalized, or made-to-order pieces
• Items damaged after delivery due to misuse or improper handling

Return Shipping

Unless the item arrived damaged or we made an error with your order, customers are responsible for return shipping costs. Original shipping charges are not refundable unless required by law or caused by our error.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery. Include your order number, photos of the product, photos of the packaging, and a short description. We will review the issue and may offer a replacement, store credit, or refund depending on availability.

Refunds

Approved refunds are issued to the original payment method. It may take several business days for your bank or card issuer to post the refund after it is processed.